Returns & Exchanges

30-day return requests

Contact us within 30 calendar days after delivery to request a return. For a voluntary change-of-mind return, items must be unused, unworn and unwashed, with the original tags attached. Keep the original packaging where practical.

How to arrange a return

1. Email support@solelystylish.com with your order number, the item and the reason for return.
2. Wait for confirmation and packing instructions before sending the parcel.
3. Use a tracked service and retain the tracking number and proof of dispatch.

Return address

SOLELYSTYLISH LLC
1765 BRIARGATE PKWY
COLORADO SPGS, CO 80920
United States

Please contact customer care before dispatch so that your return can be identified and handled correctly.

Return shipping costs

For a change-of-mind return, the customer pays the return shipping cost. If we supplied a faulty, damaged or incorrect item, the store bears the reasonable return shipping cost; contact us first to arrange the method. Do not purchase an expedited return service without agreement.

Refunds

Approved refunds are processed within 5–10 business days after the return is received and inspected, using the original payment method where available. Your bank or payment provider may need additional time to display the credit. Original delivery charges are not refunded for a voluntary change-of-mind return; this does not restrict any refund required by law.

Exchanges

Contact customer care to discuss a different size or style. We will confirm availability and the return process before you send the item. A replacement is not reserved until it has been confirmed.

Faulty or incorrect goods

Tell us about the issue with your order number and a description. Photographs may help us assess the problem. The unused-condition requirements for voluntary returns do not remove rights relating to faulty, damaged or incorrectly supplied goods. Nothing in this policy limits your statutory rights.